Total Quality Management: Guiding Principles for Application

Total Quality Management: Guiding Principles for Application (Astm Manual Series) Summary:

  

By Jack P. Pekar

Publisher:   ASTM International

Number Of Pages:   158

Publication Date:   1995-06

ISBN-10 / ASIN:   0803120621

ISBN-13 / EAN:   9780803120624

Foreword

Committee F16 on Fasteners is very concerned with the Fastener Quality Assurance

Act (FQA) of 1990, which is expected to be implemented in 1995. F16 is comprised of

fastener manufacturers, users, and distributors, all of whom have a large stake in this

law. As a consequence, F16 requested and sponsored me to write a manual that would

show our members how to comply with the law and remain competitive. But this

book goes beyond assisting those in the fastener industry to cope with the FQA. It can

be of benefit to any industry or enterprise because it is about total quality management

(TQM).

This book was written so that others may share what I have learned during my 30

years in the quality profession. It is a book that presents principles and guidelines

that, when applied, can be used to develop and implement a total quality management

system. Today, more than ever, we in the business community face challenges at every

turn from every corner of the world. Those businesses that survive will be those that

demonstrate leadership and innovation and listen to the voices of their customers.

Those who practice the teachings in this book have a better chance than most to

achieve success. They may find the journey difficult and cluttered with obstacles that

impede their progress, but, if they are true leaders, their message will be heard. They

must not and will not be discouraged for they must lead us to and through the new

global market. Contents

Introduction vii

PART 1: MANAGEMENT'S RESPONSIBILITY

Chapter lmManagement's Role

Chapter 2~Strategic Planning

Chapter 3~Continuous Improvement PART 2: QUALITY ORGANIZATION FUNCTION

Chapter 4--Quality Systems

Chapter 5~Quality Reporting

Chapter 6---Supplier Qualification PART 3: STATISTICAL QUALITY CONTROL

Chapter 7~Statistical Quality Control 47

PART 4: THE QUALITY ASSURANCE MANUAL

Introduction to Part 4: The Quality Assurance Manual

Chapter 8mManufacturing Company Quality Assurance Manual

Chapter 9~Service Industry Quality Assurance Manual

Chapter 10~Distributor Industry Quality Assurance Manual PART 5: FASTENER QUALITY ASSURANCE ACT

Chapter l 1--Public Law 101-592 73

APPENDICES

Appendix A--ASTM Standards F 1469, F 1470, and F 1503

Appendix B--IFI Standards IFI-139 and IFI-140

Appendix C--Public Law 101-592--Fastener Quality Act

Appendix DmSupplier Quality Systems Survey

Appendix E--Attribute Gauge Analysis Form Index 157

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